Returns & Exchanges

At Krause Farms Ltd, we take pride in the quality of our frozen berries; however, due to the perishable nature of our products, all sales are final once they leave our facility. If you experience an issue with the quality or condition of your order upon arrival, please contact us within 24 hours to discuss a potential replacement or credit.

Return Process

• 1.
  Inspect Upon Arrival

  Examine your frozen berry packages immediately upon delivery or pickup to ensure they are frozen and the packaging is intact.

• 2.
  Contact Customer Support

  If there is a discrepancy or quality concern, email our team at [email protected] within 24 hours with your order number and photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim and the provided documentation to determine if the product meets our strict freshness standards.

• 4.
  Resolution

  Approved claims for damaged or incorrect items will be resolved through a digital store credit or a replacement product for your next scheduled pickup.